Customer Service

Everything you might need, in one place.

Tracking an order

You'll receive a tracking link by email the moment your parcel leaves us. If nothing has arrived within 24 hours of your confirmation, check your spam folder before contacting us — it is almost always there.

Changing or cancelling an order

If your order hasn't been dispatched, we can change the address or cancel it entirely. Contact us quickly with your order number; once a parcel is with the courier we can't intercept it.

Something arrived damaged

Photograph the parcel before you unpack it if you can, then contact us with your order number. We'll replace or refund without arguing about it.

Wrong item

Our mistake, our cost. We'll send the correct fragrance and arrange collection of the wrong one — you won't be out of pocket or waiting on a refund first.

A fragrance doesn't smell as expected

Skin chemistry genuinely changes how a fragrance reads, and the same bottle can smell different on two people. Give it a full day before deciding. If it still isn't right, our returns policy covers you for 14 days.

Response times

Monday to Friday, we reply within two working days. Messages sent at a weekend or on a bank holiday are picked up the next working day.