Privacy Policy
This policy explains what we do with your personal information when you use this website or order from us. We are the data controller for that information.
What we collect
- Order information — name, delivery and billing address, email, phone number, and what you bought.
- Payment information — handled by our payment provider. We never see or store your full card details.
- Account information — if you create an account, your login details and order history.
- Marketing preferences — your email address, if you choose to subscribe.
- Technical information — device, browser and pages viewed, through cookies and analytics.
Why we use it, and our lawful basis
- To fulfil your order and provide support — because it is necessary to perform our contract with you.
- To meet tax and accounting obligations — because we are legally required to.
- To send marketing email — only with your consent, withdrawable at any time.
- To improve the site and prevent fraud — on the basis of our legitimate interests.
Who we share it with
Our e-commerce platform, payment provider, delivery couriers, and email and analytics providers — each only to the extent needed to do their job. We do not sell your personal information.
How long we keep it
Order and transaction records are kept for six years to satisfy UK tax law. Marketing data is kept until you unsubscribe. Analytics data is retained for a shorter period set by the provider.
Your rights
You have the right to access your data, correct it, delete it, restrict or object to how we use it, and to receive a portable copy. To exercise any of these, contact us. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Cookies
We use cookies that are strictly necessary for the site to work, and — with your consent — analytics and marketing cookies. You can change your choices at any time through your browser settings or our cookie controls.
Contact
For any privacy question, or to exercise your rights, get in touch through our contact page.