Exchanges

Exchanges work slightly differently from returns, so they have their own page.

The quickest route

Return the original for a refund and place a new order for what you actually want. It sounds like the long way round, but it is faster in practice — your new bottle ships immediately rather than waiting for the first one to reach us and be checked.

A direct exchange

If you'd rather swap directly, contact us with your order number and which fragrance you'd like instead. Unopened and within 14 days, we'll arrange it. If there's a price difference we'll refund or charge it, and we'll tell you which before anything moves.

Opened bottles

Once a bottle is unsealed we can't resell it, so opened items aren't normally exchangeable. Contact us anyway — if the bottle is nearly full and you've had it a few days, we'll look at it properly rather than pointing at a policy.

Faulty or incorrect items

None of the above applies. If a fragrance is faulty, has turned, or isn't what you ordered, we replace it and cover the postage both ways.